Last updated: 01 December 2025

Mini City (Plymouth) (“we”, “our”, “us”) is committed to protecting your privacy and keeping your personal information safe. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.

1. Information we collect

• We collect and process personal information when you:

  • Book a session, party, or event through our website

  • Contact us via our website, email, or phone

  • Join our mailing list or receive marketing messages

  • Visit our premises (where CCTV is in operation)

• The types of information we may collect include:

  • Your name and contact details (email address, phone number, address)

  • Booking details and payment information

  • Messages or enquiries you send to us

  • CCTV images recorded on-site

We do not collect personal data manually or store paper records.

2. How we use your information

• We use your information to:

  • Process and confirm bookings

  • Communicate with you about your visit, booking, or enquiry

  • Send marketing messages or promotions (with your consent)

  • Maintain a safe environment through CCTV monitoring

  • Improve our services and customer experience

  • Comply with legal and safety obligations

We will never sell your personal information to third parties.

3. Legal basis of processing

• Under the UK General Data Protection Regulation (UK GDPR), we rely on one or more of the following lawful bases to process your personal data:

  • Contract: To provide you with the services you have booked or requested.

  • Consent: For marketing communications (you can withdraw at any time).

  • Legal obligation: To meet our legal or safety responsibilities.

  • Legitimate interests: To maintain site security, manage our business, and improve customer experience.

4. Marketing Communications

• If you subscribe to our emails or provide your details for marketing purposes, we may send you occasional updates, promotions, or news.
  You can opt out of marketing messages at any time by:

  • Clicking “unsubscribe” in our emails, or

  • Contacting us directly at info@minicityplymouth.co.uk

We will not send marketing texts or emails without your explicit consent.

5. CCTV Monitoring

• We operate CCTV in the café, play area, and outside toilets downstairs to ensure safety and security for all guests and staff.

  • CCTV footage is recorded and stored securely.

  • Access is limited to authorised staff only.

  • Footage may be shared with law enforcement if required by law.

  • Recordings are typically kept for up to 30 days, unless required for investigation.

6. Data storage and Security

• We take reasonable and appropriate steps to keep your information secure.
  This includes:

  • Using password-protected systems for bookings and payments

  • Encrypting sensitive data where appropriate

  • Limiting access to authorised staff only

All payment data is processed through secure third-party providers that comply with PCI-DSS standards (we do not store card details).

7. Sharing your information

• We may share your data with:

  • Trusted third-party service providers (e.g., booking platforms, payment processors, email systems)

  • Law enforcement or regulatory authorities if required by law

We only share the minimum necessary information and ensure all third parties comply with data protection laws.

8. Data Retention

• We keep your personal data only as long as necessary to:

  • Provide our services and manage bookings

  • Comply with legal, tax, or accounting requirements

  • Maintain CCTV recordings for security (up to 30 days)

When no longer needed, your data is securely deleted or anonymised.

9. Your data protection rights

• Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain processing

  • Withdraw consent for marketing

  • Request data portability

To exercise these rights, please contact us at info@minicityplymouth.co.uk. We will respond within one month.

10. Cookies (Website)

• Our website may use cookies to enhance your browsing experience and collect anonymous usage statistics.
  You can manage or disable cookies through your browser settings.

11. Changes ti this policy

• We may update this Privacy Policy from time to time. The latest version will always be available on our website. Any significant changes will be clearly communicated.

12. Conatct Us

If you have any questions or concerns about how we handle your data, please contact:

Mini City (Plymouth)
📍 64 Royal Parade, Plymouth, PL1 1DZ
📧 info@minicityplymouth.co.uk
📞 07495 832181

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk